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Operational Resilience & Technology Controls Manager

Silicon Valley Bank
London, United Kingdom
Posted 10 days ago Flexible Permanent 60k - 70k
Posted by
Lola Puddephatt
Operational Resilience & Technology Controls Manager - 1LOD

The Business Risk Manager role is part of the Controls Partner Team and sits within the EMEA Controls function. It is designed to provide a consistent and effective risk partner for the business units and functions in the first line of defence. The Business Risk Manager – Operational Resilience & Technology role will cover our EMEA business and will report to the existing Senior Business Risk Manager EMEA.


This is a first line of defence role which will cover all non-financial risk types with a particular focus on supporting the business to actively identify and manage mainly operational, reputational and conduct related risks within technology (this is a service sourced from Group based in the US) and those in relation to operational resilience. The role will partner with the IT, EMEA team together with other business areas in relation to risk management and controls and will be expected to collaborate effectively with controls / risk colleagues based in the UK and elsewhere to support and promote excellence in risk management within our first line of defence.


The Business Risk Manager, Operational Resilience & Technology will need to have a good understanding of technology, business continuity, risk management tools, techniques, and concepts to support the functional, and broader teams where appropriate in identifying and assessing their risks and will be the trusted risk adviser to the IT EMEA team and other colleagues in relation to technology controls and operational resilience.


The role will also be expected to work effectively within the Controls function to promote consistency, quality and value add to the business in everything that they do. They will also need to have a practical, common-sense approach and be comfortable undertaking a full range of activities.



The Business Risk Manager will be responsible for, working in close coordination with the IT, Group and various other teams where appropriate to:


Support delivery of all aspects of the Operational Risk Management Framework and other risk management frameworks, guides and tools.
Drive the work in respect of Operational Resilience, ensuring the business achieves and remains regulatory compliant and within the tolerances set by the UK Risk Committee
Work with colleagues to deliver Risk and Control Self Assessments (RCSAs)
Work with colleagues in the Controls function and the business to assess control adequacy & effectiveness
Build strong relationships through effective influencing and decision-making skills
Drive remediation actions through risk events, risk issues and RCSA control deficiencies. Track progress, re perform tests with colleague support and escalate as appropriate
Develop and deliver regular reporting to the various functional heads in relation to risk management and controls
Monitor risk management and that the risk profile remains within agreed appetite thresholds
Monitor adherence to risk policies, standards and procedures
Drive appropriate and measured response to Internal Audits and Compliance Monitoring reviews
Develop and enhance Control MI in relation to technology and operational resilience for Senior Managers and the management meetings they hold as appropriate
Liaise with areas of the business to ensure that data is accurate and up to date for risk reporting purposes
Support senior managers with creating a culture of risk management
Provide value add, proactive guidance, support, and advice in relation to risk management and control
Provide risk management training as appropriate


Knowledge of Corporate Banking products and operations would be desirable
An understanding of the compliance and regulatory frameworks that apply to financial institutions regulated by the FCA and PRA in the UK would be desirable
Experience of technology risk management / controls
Strong experience / knowledge of operational resilience risk management
Previous experience working in a controls, risk and/or audit function
Strong judgement and critical thinking skills
Ability to prepare and present data in a way that is understandable to our business
The ability to work independently, as well as part of a team and challenge effectively
The ability to build strong relationships and demonstrate effective collaboration
Strong organizational and time management skills
Excellent verbal, written, and interpersonal communication skills (Microsoft etc.)
An ability to quickly gain a thorough knowledge of SVB’s bank operations and products
Driven and willing to take on responsibility for delivering initiatives
Able to work across different teams to drive the right outcomes
Good time manaement and attention to detail are critical to this position.

The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. They must share the core values of SVB and be focused on achieving the best outcome for the organization versus individual achievement. They must have a proven track record of delivering results.

Job ID  18536
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