Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

As an MCL Adjuster, you will be responsible for managing a portfolio of major and complex property claims from initial instruction through to settlement. Working closely with clients, brokers, insurers and internal stakeholders, you will deliver a high-quality service while ensuring claims are managed efficiently and professionally.

How you'll make an impact

• Handle a varied caseload of major and complex property claims, including commercial, domestic and construction-related losses.
• Manage claims from instruction through to settlement, ensuring excellent customer and client outcomes.
• Produce high-quality reports, recommendations and correspondence for clients, brokers and insurers.
• Provide technical guidance and expertise on complex claims matters.
• Build and maintain strong relationships with clients, brokers and key stakeholders.
• Act as a trusted advisor, delivering exceptional service and helping to retain and grow client relationships.
• Support and mentor less experienced colleagues, sharing technical knowledge and best practice.
• Contribute to business development initiatives, tenders and client presentations where required.
• Ensure all work is completed in line with client service standards, regulatory requirements and agreed KPIs
• Keep up to date with industry developments, market trends and technical best practice.

About you

• Extensive experience handling major and complex property claims.
• Strong technical knowledge across commercial, domestic and construction losses.
• Experience managing high-value claims independently.
• Exceptional communication and relationship-building skills.
• A proactive and solutions-focused approach to claims management.
• Strong report writing and presentation skills.
• Excellent organisational skills with the ability to manage competing priorities.
• The ability to work effectively in a fast-paced environment.
• A full UK driving licence.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)