We are looking for a Technical Support Representative

to join our team in Stockholm, Stockholms, Sweden

  • Competitive
  • Stockholm, Stockholms, Sweden
  • Permanent, Full time
  • FIS Global
  • 2018-08-13
Job description
Part of Continental Europe infrastructure team, you will be in charge to provide technical support for computer rooms, servers, network infrastructure and desktop systems for both software and hardware to ensure proper operation of technology applications and equipment. Will be responsible of the maintenance, enhancement of the architecture and upkeep of computers & servers including, but not limited to, installation of software & hardware, installation and troubleshooting of some network-level appliances (e.g.: wireless, switching equipment, firewall).

Job description:

  • performs installations, upgrades, backups and other maintenance tasks,
  • provides desk-side assistance in resolving technology support issues,
  • utilizes soft skills and troubleshooting skills to resolve employees' issues and questions,
  • asks probing questions to gather relevant information on routine and complex calls,
  • uses effective listening skills to develop understanding of employees questions or issues,
  • installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment,
  • documents, tracks and monitors employees incidents in ticketing system to ensure a timely resolution,
  • prioritizes and escalates support incidents and requests based on business impact and documented guidelines,
  • Responsible of the security & patching of the system : maintains passwords, data integrity, file system security, patching for the desktop & servers environment,
  • communicates highly technical information to both technical and nontechnical personnel,
  • maintains company's IT asset list, liaises with hardware and software vendors
  • recommends solutions including new acquisitions and upgrades for the computer rooms, servers, network and technical architecture
  • Participate in development of information technology and infrastructure projects over Continental Europe,
  • may have expertise in commonly used business applications,
  • may handle phone and email assistance as well,
  • other related duties assigned as needed.
Job requirements:

  • Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience,
  • 3 years minimum experience in Technical Support/ Service Desk/ Help Desk will be an asset,
  • Advanced MS Windows skills and MS Office skills,
  • Knowledge of VMWare/ vCenter solutions
  • Backup applications tools,
  • Linux skills,
  • Basic knowledge of Active Directory,
  • Network capabilities - Cisco equipment (Firewall switches routers)
  • Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills,
  • Computer room organization and maintenance skills
  • Servers System Architectures skills to be able to propose enhancements & modifications of them,
  • Skill in troubleshooting and using diagnostic tools for employees' accessibility problems to applications and network,
  • Knowledge of problem resolution and escalation practices,
  • Ability to provide appropriate level of support and guidance with FIS applications and procedures,
  • Effective use of listening/communication skills to develop an understanding of employees inquiries and problems and to escalate when necessary
  • self-motivated to learn new technology and new ways to deliver support,
  • Shows enthusiasm when providing technical support,
  • Stays up-to-date with latest technology,
  • Problem solving and critical thinking skills,
  • Very good level of English.

Interested to find out more? Apply now to become part of the FIS team! We look forwards to recieving your application.

Stockholm, Stockholms, Sweden Stockholm Stockholms SE