Service Delivery Responsible for delivering TriOptima's triCalculate service to its subscribers in a timely fashion and with high quality. Areas of responsibilities include: - Accommodate client specific requests e.g. aid in setting up client specific data interpretation. - Provide support to clients e.g. re-running calculations or identifying data issues. - Participate in discussions with customers on how to interpret the result. - Identify service and functionality improvements for development based on client needs. - Draw upon OTC product knowledge to map and reconcile cashflow structures and trade valuations effectively.
Relationship Management Communicating with our clients and business partners and relaying external information to other stakeholders within TriOptima. Responsibilities include: - Account Management - Liaise with users and prospects, front-to-back, ensuring system enhancements meet goals and expectations. - Answering of questions via phone and email - Produce online help and provide and maintain other relevant training documentation. - Provide training of subscribers. - Proactive monitoring of subscribers' activity on our website and contact clients with ideas and suggestions for more efficient usage. - Making subscribers aware of new functionality, as it becomes available, and of other new subscribers signing up etc. - Relaying feedback and requests from users to other stakeholders within TriOptima. - Coordinate internal and external user acceptance tests. - Manage and regularly update client status overview internally (Confluence and Salesforce) - Explain the basic model assumptions and the basic idea underpinning the calculations to customers - Explain the result and the periodic changes in the result to customers
Pre-sales Provide support to the Sales team in the sales process, activities include: - Assisting in sales activities where requested by Sales (i.e. providing expertise when necessary). - Assist in reviewing sales presentation content - Supporting prospects during testing phase. - Assist sales to with client on boarding and converting testing clients to paying customers. - Preparation and maintenance of the triCalculate demo environment in collaboration with Sales and Business Development. - Assist/manage pilot projects.
Key Skills In this position the following key skills are of particular importance. - Deep knowledge of OTC Derivatives (OTCD) products and valuation, particularly trade fields. - Technically minded, analytical and structured approach. - IT proficiency - This role must have solid IT skills to be able to effectively explain functional requirements and propose potential solutions. - Business perspective; being able to keep functional and technical development firmly in the context of a business value proposition. - Communication skills: verbal and written. The ability to understand our message at all times and convey it accurately and appropriately internally, as well as to our subscribers. - Customer liaison and relationship management skills.
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