• Lead triage and resolution of network-related incidents, with a focus on business-critical outages
• Act as a central coordination point during major incidents and drive resolution efforts across teams
• Monitor network health using tools, dashboards, and logs to identify and respond to issues proactively

About the Role:

TEKsystems is seeking an experienced Network Operations Specialist to support a large-scale enterprise environment. This role focuses on maintaining network stability, managing incidents, and supporting critical perimeter security infrastructure across a global network.

You will act as a key point of contact during production incidents, leading triage efforts and ensuring rapid restoration of services while collaborating with cross-functional technical teams.

Key Responsibilities:

• Lead triage and resolution of network-related incidents, with a focus on business-critical outages
• Act as a central coordination point during major incidents and drive resolution efforts across teams
• Monitor network health using tools, dashboards, and logs to identify and respond to issues proactively
• Manage and support perimeter security technologies, including firewalls and intrusion detection/prevention systems
• Provide clear and timely status updates to stakeholders, including senior leadership
• Document incidents, root cause analysis, and resolution steps accurately
• Identify risks, vulnerabilities, and areas for service improvement
• Ensure adherence to operational standards, governance, and best practices
• Maintain up-to-date documentation, runbooks, and knowledge articles
• Support continuous improvement initiatives and automation where applicable

Required Skills & Experience:

• Extensive experience in enterprise network operations or support environments
• Strong background in network security technologies, particularly in perimeter and edge security
• Solid understanding of:

o Firewall configuration and policy management
o Network address translation (NAT), high availability, and redundancy concepts
o Threat detection and prevention technologies
o Secure network communication and tunnelling protocols

• Good knowledge of core network security principles and best practices for protecting external-facing environments
• Experience supporting a range of network and infrastructure services, such as:

o Traffic management and load balancing solutions
o Core network services (e.g. name resolution and IP address management)
o Secure web access and proxy solutions
o Data protection and monitoring tools
o Understanding of encryption, certificates, and secure communications

• Strong problem-solving, analytical, and communication skills
• Ability to work effectively both independently and as part of a team in a fast-paced, high-availability environment

Why Join Us?

• Opportunity to work in a global enterprise environment
• Exposure to cutting-edge network security technologies
• Be part of a high-impact operations team supporting mission-critical systems
• Access to continuous learning and career development opportunities

We regret to inform that only shortlisted candidates will be notified.

EA Number: Venetia Moss , R1980847

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544