Product Owner for Tooling Services Organisation Product Owner for Tooling Services Organisation …

in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
in Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Product Owner for Tooling Services Organisation
About the Role
As a Product Owner, you will closely collaborate with the customers of your product & squad to understand the customer needs.
You are responsible for the product roadmap, and for defining and prioritizing functional and non-functional requirements (stories) in the product & squad backlog.

The Leadership and Head of Tooling Services organisation is looking for an experienced Product Owner to strengthen and expand their organization.

As a member of the Tooling Services organization, which is part of the Technology Platform, you will be responsible for the full-service lifecycle of a tooling product/service that meets the customer's needs.

You are energized by creating an environment in which people excel and you take responsibility of your own mission with confidence.

You will closely collaborate with the customers of your squad to understand the customer needs.

You are responsible for defining and prioritizing functional and non-functional requirements (stories) in the Squad Backlog, accepting requirements (stories) as completed and acting as owner of technical product escalations.

Key Responsibilities - Product Owner
Managing the product

Develop product vision and synchronize it with the Head of Tooling Service and Product Owners in Squads responsible for related products.
Act as an ambassador of his / her squad towards the (internal) customers
Interact and collaborate with the customers of his / her squad to understand the customer needs related to the products / solutions provided by the squad.
Scope the minimum viable product (MVP) taking into account existing resource constraints and sustained development of the product, and set ambitious though realistic deadlines.
Define commercial and technical product specification, including performance / compliance / security requirements.
Define functional and non-functional product requirements; make sure they are complete, integral and consistent; the sole source of requirements for the Squad.
Make sure product adheres to the highest quality standards, including releasing security patches not linked to customers.
Validate the completeness of the squad deliverables at the end of each sprint (sprint review).
Contribute to Squad product development.
Setting targets and work priorities.

Build Squad backlog in terms of user stories, prioritize its items to achieve business goals, continuously keep the backlog up to date.
Hold meetings with the Squad to update the Squad product backlog.
Participate in planning of the Squad's sprint to clarify the requirements.
Monitor overall squad performance and issue performance report.
Manage business as usual (operational management / cases) beyond the backlog scope as documented and organise the team's inflow of work consisting of plannable and non-plannable (cases) activities.

Participating in Squad development

Responsible for defining the set of necessary competences in the Squad, in cooperation with the Chapter Leads.
Support Chapter Leads in determining the resource allocation.
Provides regular feedback on squad member performance.


University degree in Computer Science, electronic engineering or equivalent. Post-graduate in Marketing / MBA or equivalent is an asset


Several (often 5+) years of strong experience owning and delivering digital products.
Ability to communicate effectively in multiple business areas (e.g., support, marketing, sales, finance, operations, technology).
Background that comprises solid technical understanding on the scope managed by the squad, view on the IT services lifecycles as well as high level understanding of high-quality digital product delivery.


Internal Tooling Products & System / Commercial Solutions

Competency Profile

You are a cultural ambassador of the "new" culture. With the following strong emphasis for this role:
  • You are an inspiration and you show energy & passion.
  • You think big (but you also appreciate small improvements).
  • You achieve the best result by empowering and given teams responsibility, but at the same time you know how to "excite", challenge and keep the team on their toes.

01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
03. Expands knowledge
Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
04. Bus Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.
05. Builds and reinforces cust relationships
Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.
06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
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