Engage with business users, understand problem statement and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
Support and contribute to the metrics driven culture within our function
A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives (4+ years of Big 4 Advisory experience)
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience of working in an FS advisory role, in a similar organization is a massive plus
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
