Officer - Client Interfacing & General Support team, Central Client Services Department
HKEX is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. To build the Marketplace of the Future, HKEX is committed to be a client-centric organisation; a business that works hand-in-hand with our clients to innovate and grow together for both today and tomorrow.
About the role
In light of Client Centricity as one of the strategic execution pillars, HKEX has newly established the Central Client Services Department with the mission of becoming a trusted partner to HKEX's Sales & Marketing in meeting clients' needs and expectations. The Central Client Services is looking for a motivated Officer to join its Client Interfacing & General Support team.
- Handle hotline and email enquiries from Exchange Participants in a timely manner
- Provide support for critical operation tasks such as maintenance of Exchange Participant database, billing calculations, conduct Exchange Participant survey, update designated area of HKEX website
- Provide support in various automation and process reengineering initiatives to eliminate manual and redundant tasks
- Provide support for trading system changes/ enhancements and participate in UAT
- Perform administrative tasks and assist other team members in ad-hoc tasks
- University degree or above
- 1 - 2 years of working experience in the financial industry, with a preference for roles related to Client Services and/or Operations
- A team-player attitude and ability to develop strong relationships
- Great self-organisation, task prioritisation, attention to detail and strong problem solving skill
- Knowledge in securities/ finance/ customer services with exposure to Hong Kong and Mainland markets
- Have an excellent command of both written and spoken English and Chinese (including both Cantonese and Putonghua)
- General Excel and VBA Programming skills are required.
Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.