Client Onboarding Manager

XChangeLab Limited Hong Kong

Posted 6 days ago In-Office Job Permanent HK$26k - HK$32k

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Key responsibilities

Managing the end-to-end client onboarding process for corporate and individual clients
Acting as the primary point of contact for clients throughout onboarding — proactively communicating timelines, requirements, and progress
Collecting, reviewing, and processing KYB/KYC documentation, including UBO identification and verification
Coordinating with the compliance team to ensure all onboarding cases meet AML/CTF requirements
Performing initial risk assessments and routing cases appropriately based on client risk profile
Identifying and resolving documentation gaps or blockers to keep onboarding on track
Tracking onboarding pipeline and reporting on conversion rates, turnaround times, and bottlenecks
Supporting periodic client reviews and remediation projects
Contributing to the continuous improvement of onboarding processes, templates, and tooling

Requirements

3–5 years of experience in client onboarding, KYB/KYC operations, or a related role within financial services, payments, fintech, or banking
Solid understanding of KYB/KYC requirements and corporate structure documentation
Familiarity with AML/CTF frameworks and the ability to apply them in a client-facing context
Experience working with onboarding or compliance platforms and CRM tools
Strong communication skills — able to manage client expectations clearly and professionally
Highly organised, with the ability to manage a high volume of cases simultaneously
Proactive problem-solver with a strong attention to detail
Bachelor's degree in Business, Finance, Law, or a related field