Job Description

The SBS Account Development Team is a key part of American Express International Card Services and maintains relationships with small and medium clients in Australia & New Zealand, supporting business owners with products and services to help them run and grow their businesses.

The SBS Account Development Executive position is responsible for managing a dynamic Small Business Services portfolio, with the goal of growing billing, lending and acquisition revenues whilst focusing on customer retention via effective pipeline management. The role is also responsible for identifying, qualifying and converting Internal Acquisition (IA) opportunities to support customer growth and achieve broader business objectives.

To be effective, the ADE is required to interpret information from a variety of sources including customer conversations, internal data and analytics resources and external sources to uncover and convert growth opportunities. Ensuring a positive customer experience with every interaction is paramount. The successful candidate will demonstrate strong sales execution, pipeline discipline, and accountability for achieving portfolio growth, acquisition, retention, and product penetration objectives.

Responsibilities

• Drive billings growth through application of consultative selling skills to identify and secure spend expansion opportunities.
• Identify, qualify and convert Internal Acquisition (IA) opportunities to drive new business growth and increase customer acquisition outcomes.
• Cross-sell additional products and solutions to support customer growth and increase product penetration.
• Drive lending growth by identifying customer financing needs and referring or fulfilling opportunities as appropriate.
• Maximise retention to meet defined overall portfolio targets for growth and customer engagement.
• Effectively manage and maintain a robust sales and acquisition pipeline to ensure achievement of growth objectives.
• Utilise internal data, analytics and customer insights to prioritise opportunities and maximise sales effectiveness.
• Maintain a high level of knowledge for related products, underwriting policy, systems and processes.
• Think conceptually and analytically to ensure we are maximizing the most positive customer experience.
• Demonstrate individual accountability for achieving sales, acquisition, retention and productivity metrics while maintaining strong risk and compliance standards.
• Performance Expectations & Success Measures

Qualifications

• Billing Growth
• Internal Acquisition (IA) with key focus on customer referral channels (MGM), supplementary card acquisition and cross-sell initiatives
• Product Penetration
• Pipeline Health and Opportunity Conversion
• Customer Engagement and Relationship Effectiveness
• Sales Productivity and Activity Measures
• Risk, Compliance and Quality Standards
• Delivery against individual and team growth objectives
• Previous relationship management and consultative sales experience.
• Proven track record of delivering and exceeding sales and growth targets.
• Strong portfolio, acquisition and pipeline management skills.
• Demonstrated ability to identify, develop and convert new business opportunities.
• Strong influencing skills with an ability to respectfully challenge the status quo.
• Able to build rapport rapidly and engage with business owners and other stakeholders such as accountants, financial controllers or CFOs.
• Ability to work collaboratively across diverse teams.
• Strong commercial and financial acumen and the ability to have financial conversations on working capital and cash flow.
• Strong analytical and problem-solving skills.
• Proven interpersonal and communication skills.
• Strong organisational skills with the ability to prioritise opportunities and manage competing priorities.
• Core Competencies
• Consultative Selling
• Customer Relationship Management
• Internal Acquisition & Business Development
• Portfolio & Pipeline Management
• Commercial Acumen
• Data-Driven Decision Making
• Influencing & Negotiation
• Customer Focus
• Collaboration
• Accountability for Results
• Risk & Compliance Awareness
• Be a team player, with a high focus on collaboration and sharing of ideas, while also being able to work independently and take ownership for achieving business, customer and acquisition outcomes.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.