To pre-process / monitor various trade transactions are processed in accordance with the applicable procedures and within agreed service standards .
Ensure compliance to operational instructions laid down by the Bank.
Good control on operational / transactional risks and operating cost.
Assist Senior Manager in overseeing the day-to-day operations.
Contribution to future strategic direction, processing innovation.
Ability to drive change.
KCSA Responsible Person:
To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
Assist in coordinating, facilitating and promoting understanding of operational risk and implementation and management of OR within the Unit.
Key Roles and Responsibilities
Pre-process & verify trade transactions according to the individual delegated authority, laid down procedures and standard of service.
Understand fully the Service Level Agreement (SLA) offered to customers
signed between the Country Processing Centre (CPC) and Global Business Services (GBS), giving full support to achieving it.
agreed turnaround time for scanning documents to GBS.
To ensure all trade transactions are accurately processed / verified in accordance with the customers' instructions and according to the bank's operational instructions, procedures and policies and neither the customer nor the Bank is at risk.
To maintain all quality standards to ensure customers total needs are met and that continued effort is made to exceed the customers expectations.
Monitor morale and constantly motivate supporting staff to ensure optimum level of productivity and service standards are achieved.
Understand the risks associated with Products Processing and ensure that they are minimized.
Ensure full awareness of the responsibilities for
Group Policies relating to Operations matters
Legal & Compliance
Operational Risk management
Money Laundering Prevention / Countering the Financing of Terrorism
Sanction measure and timely escalation of control failures based on the procedures laid down in the Escalation Policy accordingly
Maintain good internal & external customer relationship by responding promptly, accurately and courteously to enquiries, or request for advice relative to new or outstanding transactions.
To provide ad hoc support to Senior Manager for special assignments (e.g. Country / Group projects or initiatives).
To provide support across the units relative to guidance for transaction processing and training of existing staff / new joiners in handling different products.
KCSA Responsible Person:
To report Unit's OR issues and losses to UORM
To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
To adhere to the agreed KCSA plans and timely submission of review
To identify and report
all exceptions on non compliance with standard controls
all weaknesses inherent in the standard controls
proper record keeping on all KCSA related activities
independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions
Qualifications and Skills
Degree in any discipline
At least 5 years of relevant experience in Trade Services
Knowledge of UCP & URC Rules.
Sound knowledge of trade finance operations and documentation.
Good communication skills and telephone manners.
Strong customer focus.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.